Privacy Policy (UK)

This Privacy Policy was last updated on February 12, 2026 and applies to citizens and legal permanent residents of the United Kingdom.1. Introduction

1. Who we are

This website is operated by Exel CNC (“we”, “us”, “our”).

Website: https://www.exelcnc.com

Email: sales@exelcnc.com

Address: 11 Kestrel Court, Burnley, BB11 5NA, United Kingdom
Telephone: 01282 433688

2. What personal data we collect

We may collect and process the following information:

  • Name and contact details (e.g. via contact forms)
  • Email address
  • Telephone number
  • Business/company information you provide
  • IP address and device information
  • Website usage data (pages visited, time on site, interactions)
3. How we collect your data

We collect data when you:

  • Fill in a contact or enquiry form
  • Communicate with us by email or phone
  • Use or view our website via your browser cookies
  • Interact with our marketing tools
4. How we use your data

We use your data to:

  • Respond to enquiries and provide quotes or services
  • Improve our website and user experience
  • Monitor website performance and visitor behaviour
  • Communicate with you about our services
  • Maintain security and prevent fraud
5. Analytics and tracking technologies

We use Google Analytics to understand how visitors use our website.

This may include:

  • Pages visited
  • Time spent on the site
  • Device and browser information
  • Approximate location
  • This data is anonymised where possible and used only for statistical purposes.
  • We may also use HubSpot tools to manage enquiries, forms, and customer relationships. HubSpot may set cookies to track interactions with our website and forms.
6. Cookies

We use cookies to:

  • Ensure the website functions correctly
  • Analyse website traffic
  • Support marketing and communication tools
  • You can manage your cookie preferences at any time via the cookie settings link on our website.
  • Full details are provided in our Cookie Policy.
7. Legal basis for processing

Under UK GDPR, we rely on the following lawful bases:

  • Consent – for analytics and marketing cookies
  • Legitimate interests – for responding to enquiries and improving our services
  • Legal obligation – where required by law
8. Data sharing

We may share your data with trusted third-party providers including:

  • Google (analytics services)
  • HubSpot (CRM and marketing platform)
  • Website hosting and IT providers
  • We only share data where necessary and ensure appropriate safeguards are in place.
9. International transfers

Some of our service providers (such as Google and HubSpot) may process data outside the UK.

Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

10. Data retention

We retain personal data only as long as necessary:

  • Enquiry data: up to 24 months
  • Analytics data: according to Google Analytics settings (typically 2–14 months)
  • Business records: as required for legal and tax purposes
11. Your rights

Under UK data protection law, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to processing
  • Withdraw consent at any time
  • Request data transfer

To exercise these rights, contact us at sales@exelcnc.com

You also have the right to complain to the Information Commissioner’s Office (ICO):
https://ico.org.uk

12. Data security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.

13. Changes to this policy

We may update this policy from time to time. Any updates will be posted on this page.